Your satisfaction is our goal! That is why our services are reflecting our customer-oriented thinking and acting.
This corporate philosophy is reflected in the organisational structures and processes within our Customer Service department. Our back-office and field staff activities are closely aligned and our experts personally guide you through the services we have to offer. You then select the service packages that meet your needs. We thereby ensure that you get the overall service you are looking for and your system requirements are met.
Our support levels include a number of service packages providing varying degrees of availability. Training your staff really matters to us, so that we can ensure they are even more comfortable using your system and/or to help you comply with statutory regulations on occupational health and safety. Inspections are essential preventive measures for avoiding system failures and are mainly conducted on electromechanical, IT and racking systems. We can also carry out annual safety checks on your storage and retrieval machines (SRMs), vertical conveyors and transfer cars.