Our commitment to customer satisfaction goes beyond the installation of our Warehouse Execution System (WES). The functionality, stability and longevity of your system is taken care of by our Savanna.NET® expert teams as part of our software service solutions.
Your success depends on the reduction or elimination of downtimes. So our customized or complete IT service packages help you gain real added value through support of your software by our experts and permanent release updates. Secure the reliability of your system and thus your investment in logistics automation with three significant key modules:
IT support gives you 24/7 telephone support for your software and IT infrastructure to help ensure the reliability and availability of your installation. Our IT specialists can be reached by phone to diagnose your system and support your operating personnel around the clock.
In the course of preventive IT inspection we remotely inspect, record and check the status of your system, view possible errors in the event log, achieve performance improvements, and provide more functions. Our specialists carry out an on-site IT inspection of your storage system once a year.
In addition to the IT support and IT inspection modules, we offer release management within a Savanna version from Savanna Version 2.15 and higher. Depending on the scope of the given service package, small improvements in the source code and bug fixes or functional updates are included.
Service for durable software
As a certified Microsoft partner we ensure the long-term stability, functionality and security of your system – and your investment. Benefits of our service packages at a glance:
- Safe: Backups of your system to protect your production and your investment
- Robust: Continuous testing ensures functionality, performance and troubleshooting of your intralogistics IT
- Scalable: Thanks to the release updates within versions as well as version upgrades, the performance and functional scope of your software grow with your intralogistics
- Intuitive: Our certified experts train the operators of your Savanna.NET® WES and make the introduction to the new intuitive user interface easier. Detailed training documents are included.